Lead times and sampling

Turnaround Times

Sampling: 5 to 7 business days.

Production: 20 to 35 days if quantity is lower than 2000pcs.

Delivery: air (3-7 business days), sea (20-45 days).

Rush order fee: we have developed a specific program called “Rush order” for urgent orders. Please contact us directly for more information.

Turnaround starts when the deposit of your order is paid for and we have all information required to complete your order (all artworks, all shipping info, completed and approved templates , …). Please keep in mind delivery times when planning your orders.

Non-standard and complex orders may increase turnaround times. You are encouraged to ask your sales rep about actual turnaround times.

Pricing And Sampling Options

We have three options if you want to get a sample:

Option A

FREE2 pieces
  • Receive pictures of your sample pictures for evalution
  • Place an order and receive pictures of your pre-production samples
  • We can also send you your pre-production sample, you only pay for shipping
  • 100% custom made sample

Option B
MOST POPULAR

FREE2 pieces
  • Order a CUSTOM EXPRESS SERIES hat
  • Could be blank or with other embroidery logo
  • Shipping costs (flat rates): $25 for USA and CANADA, $45 for the rest of the world
  • Sample is not custom made to YOUR specifications

Option C

$45per piece
  • Create and receive your own sample
  • Get your very own sample before you place an order
  • Worldwide shipping costs (apply up to 4 samples / shipment): $55
  • 100% custom made sample

Important: sample fee (excluding shipping costs) is refunded when ordering more than 300 pcs / style for each sample. For commercial samples pricing please contact us.

Additional information

Template completing fee: free when placing an order or $50 when ordered alone (refunded when placing an order).

Logo vectorizing Fee (if needed): FREE unless your artwork is complex.

Logo digitizing Fee: free.

Embroidery, custom inside taping, etc: FREE unless your artwork is complex.

Woven label: $90 gets you 1000 pcs (MOQ); we can stock or send the leftovers.

Stamped, leather and PVC patches: if you order a sample only that features a stamped patch, we have to charge a one-time mold fee of $90.

Rush order fee: we offer the possibility to rush your order; the fee is based on your deadline as well as in hand orders.

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